PEONIE COLLECTION Privacy Policy
PEONIE COLLECTION cares deeply about your privacy and data protection. We are committed to providing the highest standards of products and services. We value each of our current and potential customers and strive to maintain appropriate protection of your personal data (“Data”).
This Privacy Policy explains how PEONIE COLLECTION collects and processes your Data when you use our website www.peoniecollection.com (“Website”) to purchase our products, subscribe to our newsletter, or use any other features we provide.
1. Who is responsible for processing your data?
Data processing is carried out by or on behalf of PEONIE COLLECTION LLC (“PEONIE COLLECTION” or “We”), which operates the Website. Any online sale through the Website is conducted by us, as set forth in the applicable Terms of Sale. If you wish to contact us regarding how your data is processed, please see Section 8.
2. What data do we collect and how?
The categories of Data we collect about you depend on your activity and interaction with PEONIE COLLECTION. The following Data may be collected by us:
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Registration Data |
To complete your identification and enable us to deliver the products you’ve purchased, we will collect your name, email, phone number, and both your business and delivery addresses. If you choose to sign up using your Google or Facebook account, some or all of your data may be shared with PEONIE COLLECTION by these companies. |
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Website Usage Data (Log Data) |
Based on your cookie preferences (if and when applicable), when you use the Website for informational purposes only (e.g., without registering or making a purchase), your browser automatically collects and sends us certain basic information about your use of the Website. This Log Data may include your browser type and version, operating system and interface, device used, language preference, pages visited, date and time of your visit, IP address, actions taken on the Website, and your internet service provider. When you register or make a purchase, this Log Data is combined with your Registration Data. |
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Social Media Data (information collected when using the Website for informational purposes only) |
Using the Website alone generally does not involve data processing (including transfers) with third-party media platforms or social networks (such as Facebook and Instagram, “External Platforms”). However, if you accept the relevant selection cookie (if and when applicable), use the sharing buttons to share our content via these External Platforms, or log in to your accounts on these platforms through our services, the External Platforms may (subject to their own legal basis) collect and process personal data about you to provide personalized advertising. For more information about what data is processed and how, as well as your rights and privacy settings, please refer to the privacy notice of the respective External Platform. |
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Purchase Data (information collected when purchasing a product) |
In addition to Registration Data, if you purchase a product on the Website, we collect, directly or through third parties, data from the purchase form to process your order. This may include transaction date, customer ID, transaction ID, total quantity, shipping amount, product ID, price, discounts, taxes, net sale value, number of products per type, related sizes, payment method, and your purchase history. |
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Post-Sale Data
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When you request post-sale support, we collect any data necessary to provide assistance, including, but not limited to, product descriptions, usability, defects, incidents, limitations, shipping and delivery dates, and other relevant information, which we combine with your Registration and Purchase Data. |
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Marketing Data (information collected when subscribing to the newsletter available on the Website) |
If you subscribe to our newsletter or other marketing communications to receive updates on our collections, products, campaigns, and events, we collect Marketing Data through the subscription form, such as consent to receive communications, consent to share data, channel preferences, and other relevant information. |
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Third-Party Data
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If you purchase a product for someone else, we will collect their information solely to fulfill the delivery. |
3. Why We Collect and Process Your Data and Our Legal Basis?
We may process your Data, either electronically or manually, for the following purposes: to comply with a consent or authorization, to perform a contract with you (purchase and sale), to fulfill a legal obligation, and/or for our legitimate business interests, depending on the purpose of the processing.
4. Who We Share Your Data With?
Service Providers (inside and outside PEONIE COLLECTION): Your Data is generally not shared outside PEONIE COLLECTION. However, we may work with third-party service providers acting on our behalf under contracts that include strict data protection requirements. These providers may assist with IT support, business operations, customer services, or maintaining the security and integrity of our business. Examples include IT maintenance, security and support services, payment processors, logistics providers, marketing and advertising partners, data analytics companies, digital service tools, mailing or email services, and customer service centers.
Other Third Parties: In limited cases, we may share your Data with government agencies, regulators (e.g., tax authorities), courts, or external advisors (e.g., attorneys, accountants, auditors) in accordance with applicable law. We may also be required to transfer your Data to third parties in response to legal requests from authorized authorities.
Digital Partners: Some digital partners may process your Data for their own purposes, as permitted by this Policy. Their processing is governed by their own privacy policies.
5. How Long We Keep Your Data?
We retain your Data as long as necessary to fulfill this Policy, provide you with the best possible experience, and comply with applicable laws regarding product warranties and safety. We may also keep Data as required by local law or as long as we have a legitimate business purpose. Once these purposes are fulfilled, we reserve the right to delete your Data.
6. International Data Transfers
PEONIE COLLECTION does not transfer or share your Data with companies outside the U.S. If operational needs require it, the highest standards of security and confidentiality will be applied.
7. Cookies
We and our partners may use cookies, pixels, and other online tracking technologies ("Cookies") on the Website to collect and analyze information about how you interact with it.
Cookies are small pieces of information that websites can transfer to your browser, which are then stored on your device. For instance, cookies improve your online experience by allowing us to remember your preferences.
When you visit the Website, we or our partners may send one or more cookies to your device. We use both session cookies and persistent cookies. A session cookie disappears once you close your browser.
A persistent cookie stays on your device after you close the browser and can be used by your browser on future visits to the Website, unless you choose not to accept them. Please note that if you decide not to accept certain cookies, some features of the Website may not work as intended.
We also use third-party cookies in connection with the services provided on the Website. For example, we use Google Analytics to collect data about how visitors use the Website. This information may help us improve our services and enable us to use Google advertising features like interest-based ads, audience targeting, and display advertising.
If you use a browser that supports Global Privacy Control ("GPC") and have it enabled, we will interpret this as a request to disable cookie-based sharing. As a result, functional, performance, and targeting cookies will be disabled on the Website when you use that browser. Please note that we cannot process or respond to "Do Not Track" signals from all browsers or other similar requests to disable online tracking.
Cookies set by third parties (other than PEONIE COLLECTION) may be subject to those companies’ privacy policies.
We use cookies and collect information for the following purposes:
Strictly Necessary Cookies (always active): These cookies are essential for the Website to work properly and are always active. They are set in response to actions you take, such as customizing your privacy preferences, logging in, filling out forms, or managing the Website’s security. You can set your browser to block or alert you about these cookies, but blocking them may cause some parts of the Website to not work correctly.
Performance Cookies: These cookies help us track visits and traffic sources so we can measure and improve the Website’s performance. They allow us to understand which pages are most and least popular and how visitors move through the Website. These cookies may be placed by us (or our partners) to collect analytics, statistics, and other information about how you and others use the Website.
Functional Cookies: These cookies enable certain features and customizations on the Website, such as remembering your preferences (language, font size, settings) or your most recent actions. They may be set by us or by service providers whose services we’ve added to the Website.
Marketing Cookies: These cookies may be set by us or our advertising and social media partners. They help create a profile of your interests and show you more relevant ads on other websites. If you choose not to allow these cookies, you’ll see fewer targeted ads from PEONIE COLLECTION.
We may also collect your IP address in an anonymized form that does not allow us to directly identify you. Additionally, we may automatically collect other information related to your device, such as its model, software version, language, etc.
We may combine this automatically collected information with other data we have about you, including data from other sources. Cookies on the Website may be used to track your online activities over time and across various online services.
Cookies will remain installed on your device after your consent unless you delete or deactivate them according to your browser’s instructions.
Please note that restricting cookies may impact your experience and prevent some features of the Website from working properly.
8. Your Choices and Rights
Cookies. Refer to the section above for your rights regarding cookies.
Targeted Advertising. Marketing communications will include an opt-out option. If you opt out, you may need to re-register to receive marketing communications in the future.
Legal Rights. Depending on local laws, you may have rights such as:
1. Right of Access: Receive specific personal information we hold about you.
2. Right of Portability: Receive your electronic personal information in a usable format.
3. Right of Disclosure: Know the types of information we collect, sources, purposes, and third parties with whom we share it.
4. Right of Correction: Request corrections to any personal information we or our service providers collected from you.
5. Right of Deletion: Request deletion of personal information, subject to legal or legitimate business requirements.
6. Right to Opt-Out of Sale: Once applicable, opt out of the sale of your personal information under California law.
7. Right to Use an Authorized Agent: You may designate an agent to submit requests on your behalf, with proper written authorization.
8. Right of Appeal: Challenge decisions regarding your rights as a consumer.
Please note that these rights may be limited under applicable law. For example, we may need to retain certain personal information for business purposes, to complete transactions you have requested, to comply with our legal obligations, or for other purposes as permitted or required by law.
If you wish to exercise your rights under applicable law, please contact us at contact@peoniecollection.com, through the web form on our Website, or by phone at +1 689 276 6760.
We may ask for additional information to verify your identity and process your request. PEONIE COLLECTION will not treat you differently for exercising any of the consumer rights described in this section.
Under California’s “Shine the Light” law, California residents who provide us with personal information in connection with products or services for personal, family, or household use have the right to request, once per calendar year, information about any disclosure of their personal information to other companies for their own marketing purposes during the previous calendar year. Requests can be made by email at contact@peoniecollection.com or by phone at +1 689 276 6760. We will respond within 30 days. Written requests can also be sent to 1701 ParkCenter Dr, Suite 100, Orlando, FL 32835. Requests submitted through other channels may take longer to process. Please note that only disclosures covered by the “Shine the Light” law will be included in our response.
9. Children Under 13
The Website is not intended for children, and we do not knowingly collect or maintain personal information from anyone under 13. If you believe we may have collected information from or about a child under 13, please contact us at contact@peoniecollection.com or by phone at +1 689 276 6760.
10. Updates to This Policy
We reserve the right, at our sole discretion, to modify, change, or update this policy at any time. We will notify users of any material changes to this Privacy Policy by posting the revised version with the updated date on this page or as otherwise required by law. Continued use of the Website, including accessing, browsing, or using any interactive features, constitutes your agreement to this Privacy Policy and any updates.
11. Contact Us
If you have any questions or concerns regarding our Privacy Policy, including how to access it in a more accessible format or any questions about Website security, please contact us by email at contact@peoniecollection.com, via the web form available on the Website, or by phone +1 689 276 6760.
This Privacy Policy was created and last updated on October 10, 2025. We will inform you of any significant changes to this Privacy Policy whenever possible.
