Return and Refunds Policy
Return Period
Most new, unused, and unwashed items can be returned within 30 days of delivery for a full refund or exchange.
Condition of Items
Items must include original tags and packaging and be free from signs of use, including but not limited to sweat, makeup, food, beverages, washing, or dirt.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Underwear, sports bras, and swimwear (unless defective).
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Items marked as Final Sale during promotions.
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Gift cards offered on the Website.
Return Process
To return an item, you must contact our Customer Service team at contact@peoniecollection.com to request a return authorization.
You will receive instructions for shipping the item back to PEONIE COLLECTION.
Pack items securely and deliver them via the specified carrier.
Return Shipping Costs
PEONIE COLLECTION does not cover return shipping for non-defective returns or exchanges. You are responsible for these costs, except in cases of product defects or shipping errors.
Refunds
Refunds will be issued to your original payment method within 5 business days after we receive and inspect your return.
Exchanges
We offer exchanges for different sizes or colors of the same item, subject to stock availability. If the requested exchange is unavailable, a refund will be issued.
Damaged or Defective Items
If a product arrives damaged or defective, you must notify us within 10 days of delivery. We will provide a prepaid return label and either replace the item or issue a full refund, including original shipping costs.
State Law Notice
This policy does not limit any additional return rights you may have under applicable state law.
